:root{
  --green:#0b7a5b; --green-d:#075e54; --wa:#25d366; --wa-d:#128c7e;
  --bg:#f4f6f8; --card:#ffffff; --ink:#16232e; --muted:#667a89; --line:#e3e8ee;
  --line2:#eef2f5; --danger:#dc2626; --warn:#d97706; --ok:#0b7a5b;
  --hot:#ef4444; --warm:#f59e0b; --cold:#64748b; --accent:#0b7a5b;
  --shadow:0 1px 2px rgba(16,35,46,.06),0 6px 20px rgba(16,35,46,.06);
  --radius:14px; --radius-s:10px;
}
*{box-sizing:border-box}
html,body{margin:0;padding:0}
body{
  font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  background:var(--bg); color:var(--ink); font-size:15px; line-height:1.5;
  -webkit-font-smoothing:antialiased; -webkit-tap-highlight-color:transparent;
}
a{color:var(--wa-d);text-decoration:none}
button{font-family:inherit}
.hidden{display:none!important}

/* Top bar */
.topbar{position:sticky;top:0;z-index:40;background:linear-gradient(120deg,var(--green-d),var(--green));color:#fff;box-shadow:var(--shadow)}
.topbar-in{max-width:1120px;margin:0 auto;display:flex;align-items:center;gap:12px;padding:12px 16px}
.brand{display:flex;align-items:center;gap:10px;font-weight:800;letter-spacing:-.2px;cursor:pointer;font-size:17px}
.brand .logo{width:32px;height:32px;border-radius:10px;background:#fff;display:flex;align-items:center;justify-content:center;color:var(--green-d);font-weight:900;font-size:15px;letter-spacing:-.5px}
.brand .logo span{color:var(--wa)}
.brand .ai{color:var(--wa)}
.brand small{display:block;font-weight:600;opacity:.85;font-size:11px;letter-spacing:.3px}
.topbar .spacer{flex:1}
.badge-ai{font-size:11px;font-weight:700;padding:4px 9px;border-radius:999px;background:rgba(255,255,255,.18);border:1px solid rgba(255,255,255,.25)}
.badge-ai.live{background:#25d366;color:#06371f;border-color:#25d366}
.tenant-pill{display:flex;align-items:center;gap:8px;background:rgba(255,255,255,.14);border:1px solid rgba(255,255,255,.2);color:#fff;padding:6px 10px;border-radius:999px;font-weight:700;font-size:13px;cursor:pointer}

.wrap{max-width:1120px;margin:0 auto;padding:16px}
@media(max-width:640px){
  .wrap{padding:12px}
  /* Staff use this on phones — keep the header compact so content starts higher. */
  .topbar-in{padding:9px 12px;gap:8px}
  .brand small{display:none}
  .brand{font-size:16px}
  .tenant-pill{font-size:12px;padding:5px 9px;max-width:44vw;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
  .badge-ai{font-size:10px;padding:3px 7px}
  .modnav{top:48px;padding:8px 12px}
}

/* Module nav */
.modnav{display:flex;gap:8px;overflow-x:auto;padding:10px 16px;background:#fff;border-bottom:1px solid var(--line2);position:sticky;top:56px;z-index:30;scrollbar-width:none}
.modnav::-webkit-scrollbar{display:none}
.modnav a{white-space:nowrap;padding:8px 14px;border-radius:999px;font-weight:700;font-size:13.5px;color:var(--muted);background:var(--bg);border:1px solid transparent}
.modnav a.active{background:var(--green);color:#fff}
.modnav a .dot{display:inline-block;min-width:18px;text-align:center;font-size:11px;margin-left:6px;background:rgba(0,0,0,.08);border-radius:999px;padding:0 5px}
.modnav a.active .dot{background:rgba(255,255,255,.25)}

/* Cards & layout */
.card{background:var(--card);border:1px solid var(--line2);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px;margin-bottom:14px}
.card h2,.card h3{margin:0 0 4px}
.section-title{display:flex;align-items:center;gap:10px;margin:2px 0 12px}
.section-title h1{font-size:20px;margin:0}
.muted{color:var(--muted)}
.small{font-size:12.5px}
.grid{display:grid;gap:14px}
.grid.cols-2{grid-template-columns:repeat(2,1fr)}
.grid.cols-3{grid-template-columns:repeat(3,1fr)}
.grid.cols-4{grid-template-columns:repeat(4,1fr)}
@media(max-width:820px){.grid.cols-3,.grid.cols-4{grid-template-columns:repeat(2,1fr)}}
@media(max-width:520px){.grid.cols-2,.grid.cols-3,.grid.cols-4{grid-template-columns:1fr}}

/* Stat tiles */
.stat{background:var(--card);border:1px solid var(--line2);border-radius:var(--radius);padding:14px 16px;box-shadow:var(--shadow)}
.stat .n{font-size:26px;font-weight:800;line-height:1.1}
.stat .l{color:var(--muted);font-size:12.5px;font-weight:600;margin-top:2px}
.stat .sub{font-size:11.5px;color:var(--muted);margin-top:4px}
.stat.hl{background:linear-gradient(120deg,#eafaf3,#f4fbf8);border-color:#c9ece0}
.stat.warnbox{background:#fff8ee;border-color:#f3e2c4}

/* Buttons */
.btn{display:inline-flex;align-items:center;gap:7px;justify-content:center;border:1px solid var(--line);background:#fff;color:var(--ink);padding:9px 14px;border-radius:10px;font-weight:700;font-size:13.5px;cursor:pointer;transition:.12s}
.btn:hover{background:#f7f9fb}
.btn:active{transform:translateY(1px)}
.btn.primary{background:var(--green);border-color:var(--green);color:#fff}
.btn.primary:hover{background:var(--green-d)}
.btn.wa{background:var(--wa);border-color:var(--wa);color:#053c22}
.btn.wa:hover{background:#1fbf5b}
.btn.ghost{background:transparent;border-color:transparent;color:var(--wa-d)}
.btn.sm{padding:6px 10px;font-size:12.5px;border-radius:8px}
.btn.block{width:100%}
.btn:disabled{opacity:.5;cursor:not-allowed}
.btn-row{display:flex;flex-wrap:wrap;gap:8px}

/* Badges */
.badge{display:inline-block;padding:3px 9px;border-radius:999px;font-size:11.5px;font-weight:700}
.badge.new{background:#eef2f5;color:#51636f}
.badge.drafted{background:#e8f0fe;color:#1a56c4}
.badge.approved{background:#e7f6ee;color:#0b7a5b}
.badge.sent{background:#e6f4f0;color:#0b7a5b}
.badge.replied{background:#fdf0e6;color:#b45309}
.badge.booked{background:#0b7a5b;color:#fff}
.badge.noshow{background:#fde8e8;color:#c0392b}
.badge.requeued{background:#fef3c7;color:#92400e}
.badge.hot{background:#fde8e8;color:#c0392b}
.badge.warm{background:#fef3c7;color:#92400e}
.badge.cold{background:#eef2f5;color:#51636f}
.badge.mock{background:#eef2f5;color:#667a89}
.badge.live{background:#25d366;color:#06371f}
.badge.pos{background:#e7f6ee;color:#0b7a5b}
.badge.neg{background:#fde8e8;color:#c0392b}
.badge.mix{background:#fef3c7;color:#92400e}

/* Lead / item rows */
.item{border:1px solid var(--line2);border-radius:var(--radius-s);padding:13px;margin-bottom:10px;background:#fff}
.item.selected{border-color:var(--green);box-shadow:0 0 0 2px rgba(11,122,91,.12)}
.item .head{display:flex;align-items:flex-start;gap:8px;justify-content:space-between}
.item .name{font-weight:800}
.item .meta{font-size:12px;color:var(--muted);margin-top:2px}
.msg{background:#eefdf3;border:1px solid #cdeede;border-radius:10px;padding:10px 12px;margin-top:10px;white-space:pre-wrap;font-size:13.5px;position:relative}
.msg.editing{background:#fff}
.msg textarea{width:100%;border:none;background:transparent;font:inherit;resize:vertical;min-height:80px;outline:none}
.age{font-size:11.5px;font-weight:700;white-space:nowrap}
.item .head>div:last-child{flex-shrink:0;text-align:right}
.age.fresh{color:#c0392b}
.age.mid{color:#b45309}
.age.old{color:var(--muted)}

/* Forms */
label.fld{display:block;margin-bottom:12px}
label.fld .lab{font-weight:700;font-size:13px;margin-bottom:5px;display:block}
input[type=text],input[type=tel],input[type=url],textarea,select{
  width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:10px;font:inherit;background:#fff;outline:none}
input:focus,textarea:focus,select:focus{border-color:var(--green);box-shadow:0 0 0 3px rgba(11,122,91,.1)}
textarea{resize:vertical;min-height:90px}

/* Tabs (status filter) */
.chips{display:flex;gap:7px;flex-wrap:wrap;margin-bottom:12px}
.chip{padding:6px 11px;border-radius:999px;font-size:12.5px;font-weight:700;background:#fff;border:1px solid var(--line);color:var(--muted);cursor:pointer}
.chip.active{background:var(--green);color:#fff;border-color:var(--green)}

/* Chat / roleplay */
.chat{border:1px solid var(--line2);border-radius:12px;background:#e9f3ef;padding:12px;height:360px;overflow-y:auto;display:flex;flex-direction:column;gap:8px}
.bubble{max-width:80%;padding:9px 12px;border-radius:14px;font-size:13.5px;white-space:pre-wrap}
.bubble.staff{align-self:flex-end;background:#d6f5c8;border-bottom-right-radius:4px}
.bubble.prospek{align-self:flex-start;background:#fff;border-bottom-left-radius:4px}
.chat-input{display:flex;gap:8px;margin-top:10px}
.chat-input input{flex:1}

/* Score bars */
.score{display:flex;align-items:center;gap:10px;margin:7px 0}
.score .lab{width:100px;font-size:12.5px;font-weight:700}
.score .bar{flex:1;height:9px;background:#eef2f5;border-radius:999px;overflow:hidden}
.score .bar i{display:block;height:100%;background:var(--green);border-radius:999px}
.score .v{width:38px;text-align:right;font-weight:800;font-size:13px}
.overall-badge{font-size:30px;font-weight:900;color:var(--green)}

/* toast */
#toast{position:fixed;left:50%;bottom:22px;transform:translateX(-50%);z-index:100;display:flex;flex-direction:column;gap:8px;align-items:center;pointer-events:none}
.toast{background:#16232e;color:#fff;padding:11px 16px;border-radius:12px;font-size:13.5px;font-weight:600;box-shadow:var(--shadow);animation:pop .2s}
.toast.ok{background:#0b7a5b}.toast.err{background:#c0392b}
@keyframes pop{from{opacity:0;transform:translateY(8px)}to{opacity:1}}

/* modal */
.modal-bg{position:fixed;inset:0;background:rgba(16,35,46,.5);z-index:90;display:grid;place-items:center;padding:16px}
.modal{background:#fff;border-radius:16px;max-width:520px;width:100%;max-height:88vh;overflow:auto;padding:20px;box-shadow:0 20px 60px rgba(0,0,0,.3)}
.modal h3{margin:0 0 12px}
.modal .x{float:right;cursor:pointer;color:var(--muted);font-size:22px;line-height:1}

/* misc */
.kpi-row{display:flex;gap:8px;flex-wrap:wrap}
.pill{background:#eef2f5;border-radius:999px;padding:5px 11px;font-size:12.5px;font-weight:700;color:#51636f}
.empty{text-align:center;color:var(--muted);padding:34px 12px}
.empty .ic{font-size:34px}
.recap-line{display:flex;justify-content:space-between;padding:7px 0;border-bottom:1px dashed var(--line2)}
.recap-line:last-child{border:none}
.recap-line b{font-variant-numeric:tabular-nums}
.hr{height:1px;background:var(--line2);margin:12px 0;border:0}
.copywrap{position:relative}
.spin{display:inline-block;width:14px;height:14px;border:2px solid rgba(255,255,255,.4);border-top-color:#fff;border-radius:50%;animation:sp .7s linear infinite;vertical-align:-2px}
@keyframes sp{to{transform:rotate(360deg)}}
.note{background:#fff8ee;border:1px solid #f3e2c4;border-radius:10px;padding:10px 12px;font-size:12.5px;color:#7a5b16}
.link{cursor:pointer;color:var(--wa-d);font-weight:700}
.footer{max-width:1120px;margin:0 auto;padding:24px 16px;color:var(--muted);font-size:12px;text-align:center}